Leveraging ChatGPT for the Contact Center

Thursday, December 14th
10:00am CT / 11:00am ET

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One topic that is always hot when it comes to customer experience is AI.


Anytime we do a session on ChatGPT or generative AI it’s packed and there are more questions than we can handle, so we wanted to grab an hour to talk nothing but AI- live. 


Join us on Thursday 12/14 for an AI deep dive. You’ll get a view into what ChatGPT can and can’t do and see practical examples of the kinds of applications that can be built with GPT-3.5, GPT-4, and other Generative AI technology.


This is the perfect place to ask the questions about AI you’ve been too shy to ask. It’s the place to get some inside knowledge on AI in the contact center that you can take back to your team. And it’s a place to grow your overall knowledge of what it takes to drive efficiencies and revenue with AI as a business leader. We are here to help you with this discussion so bring your questions live!


All registrants regardless of attendance will be sent the recording (but it will be better to come live and ask your questions firsthand or help out with your POV in the chat). The live session chat is always one that you don’t want to miss, even if you’re multitasking or having lunch.

Your Host

Kerry Robinson

VP of Conversational AI
Waterfield Tech

An Oxford physicist with a Master’s in Artificial Intelligence, Kerry is a technologist, scientist, and lover of data with over 20 years of experience in conversational AI. He combines business, customer experience, and technical expertise to deliver IVR, voice, and chatbot strategy and keep Waterfield Tech buzzing.



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